The Power of CUSTOMER Intelligence

A satisfied customer isn’t the best strategy. It’s the only strategy. We are a leading customer experience (CX) evaluation company and we’ve been at it for over 3 decades. Take Your Business to the Next Level.

our services

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Customer Experience
Evaluations

Tailored, cost-effective programs assisting Business to Consumer and Business to Business companies to measure and improve upon the Customer's Experience.

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Marketing/Advertising Support Services

Our nationwide field force will be your boots on the ground to test, measure, hand out, evaluate and report on the success of your campaign from start to finish.

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FinTech
Support

Using our proprietary consumer database, we assist FinTech’s with user-testers to improve platform software integrations and financial website performance monitoring.

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Customer Experience Evaluations

See your business through the eyes of your customers. Service Performance Group will craft a tailored, cost-effective format and process to meet the specific needs of your business.

A crowd of people walking down the street.

Marketing/Advertising Support Services

Service Performance Group will be your boots on the ground to test, measure, hand out, evaluate and report on the success of your short or long term campaign from start to finish.

A person is holding an iphone with the shopping cart on it.

Fintech
Support

Service Performance Group will deliver live consumer or business banking accounts for client API testing use or recruit targeted candidates to beta test employer user flow integration prototypes.
A trusted partner to the fintech industry

5/5

We’re Good with Numbers

Years of Experience
+ 1
Qualified CX Evaluators
+ 1 K
Clients since 1992
+ 1
International Partners
1
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Why join the SPG Evaluator Network?

Here are the top 7 reasons:

  1. You get paid well for your time
  2. We value diversity and treat all our evaluators equally
  3. We have ongoing projects and try to keep our evaluators engaged
  4. You love providing feedback from your experiences with honesty
  5. You enjoy the independent contractor autonomy
  6. You have strong written and observational skills
  7. You enjoy assisting in service improvement

About the company

A Dedicated Group of Professionals

We specialize in the collection and delivery of reliable business intelligence targeting your customer’s experience. With over 300 clients since 1992, we have assisted clients from multiple industry groups with actionable data to improve bottom-line performance.

With over 3 decades of experience, we have provided quality service to many industry groups across the US and internationally. When your organization needs to explore and innovate the customer experience, we deliver the data to empower growth.

For over 15 years, we have conducted specialty work within the FinTech industry, assisting clients with broadening their financial platform user testing integrations. We will source and present our clients with financial, insurance or utility account login access credentials to create a bridge between the developer’s App and live financial or utility accounts.

We’d welcome the opportunity to earn your business. Call us now at +1 240. 642. 9068

Become a CX Evaluator

Are you a quality-driven individual? If you can record facts, pay attention to detail, and write a quality chronological narrative of your experience, then you’re an ideal Customer Experience evaluator.

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Testimonials

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Why Mystery Shopping Still Works

1. Unbiased Feedback on Customer Service Mystery shopping, also known as secret shopping, provides businesses with invaluable insights into their customer service quality. By hiring

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Contact US

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Charter Member of
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+1 240.642.9068

Available from 8AM – 5PM EST

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