- +1 240. 642. 9068
The Power of CUSTOMER Intelligence
A satisfied customer isn’t the best strategy. It’s the only strategy. We are a leading customer experience (CX) evaluation company and we’ve been at it for over 3 decades. Take Your Business to the Next Level.
our services
Customer Experience
Evaluations
Tailored, cost-effective programs assisting Business to Consumer and Business to Business companies to measure and improve upon the Customer's Experience.
Marketing/Advertising Support Services
Our nationwide field force will be your boots on the ground to test, measure, hand out, evaluate and report on the success of your campaign from start to finish.
FinTech
Support
Using our proprietary consumer database, we assist FinTech’s with user-testers to improve platform software integrations and financial website performance monitoring.
We’re Good with Numbers
About the company
A Dedicated Group of Professionals
We specialize in the collection and delivery of reliable business intelligence targeting your customer’s experience. With over 300 clients since 1992, we have assisted clients from multiple industry groups with actionable data to improve bottom-line performance.
With over 3 decades of experience, we have provided quality service to many industry groups across the US and internationally. When your organization needs to explore and innovate the customer experience, we deliver the data to empower growth.
For over 15 years, we have conducted specialty work within the FinTech industry, assisting clients with broadening their financial platform user testing integrations. We will source and present our clients with financial, insurance or utility account login access credentials to create a bridge between the developer’s App and live financial or utility accounts.
We’d welcome the opportunity to earn your business. Call us now at +1 240. 642. 9068
Become a CX Evaluator
Are you a quality-driven individual? If you can record facts, pay attention to detail, and write a quality chronological narrative of your experience, then you’re an ideal Customer Experience evaluator.
Why join the SPG Evaluator Network?
Here are the top 7 reasons:
- You get paid well for your time
- We value diversity and treat all our evaluators equally
- We have ongoing projects and try to keep our evaluators engaged
- You love providing feedback from your experiences with honesty
- You enjoy the independent contractor autonomy
- You have strong written and observational skills
- You enjoy assisting in service improvement
join the success
Testimonials
BLOG
Why Mystery Shopping Still Works
1. Unbiased Feedback on Customer Service Mystery shopping, also known as secret shopping, provides businesses with invaluable insights into their customer service quality. By hiring
Why Mystery Shopping is a better management tool than customer comment cards
Why Mystery Shopping is a better management tool than customer comment cards Mystery shopping and customer comment cards both have their merits, but mystery shopping
The value of mystery shopping to increase sales.
When it comes to evaluating employee performance, mystery shopping plays a crucial role. Let’s explore how it contributes to improving employee performance: Objective Evaluation: Mystery
Telephone mystery shopping is a valuable tool that provides businesses with insights into their customer service experience, sales process, and overall operational efficiency.
In summary, telephone mystery shopping provides actionable insights that empower businesses to enhance their call center operations, improve customer satisfaction, and drive overall success.
A new world of customer service via Chatbots
In today’s fast-paced world, businesses need to keep up with their customers’ expectations for quick and efficient communication. One solution that has become increasingly popular
Calling All User Testers: FinTechs Need You to Beta Test Their APIs
The world of finance has experienced rapid change in recent years, with the rise of financial technology companies, or FinTechs, playing a major role in
Contact US
Charter Member of
+1 240.642.9068
Available from 8AM – 5PM EST