As shoppers become more conscious of their spending habits, the demand on retailers to ensure the best possible service is being provided by store or
It seems that every day brings a fresh news story highlighting shocking incidents of racial or gender bias in business. Perhaps you remember seeing the
It’s the proverbial “Resting on one’s Laurel’s” scenario and every business owner’s worst nightmare. Business is great, you have the ideal location, a growing customer
“Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on
It’s no secret to anyone reading the business section of their newsfeed or just walking by local store fronts that restaurants are having a tough
Something that the Pandemic has not slowed down is the proliferation of scam artists. Name an industry and you can be sure bad actors are
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