Customer experience measurement Since 1992
The Power of Customer Intelligence
A satisfied customer isn't the best strategy. It's the only strategy.
Trusted by businesses nationwide
Our Expertise
Objective measurement to assist and improve upon your service delivery
Core Service
Customer Experience Evaluations
See your business through the eyes of your customers. Tailored, cost-effective secret shopping programs that measure and improve the customer experience for B2C and B2B companies.
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Field Force
Marketing & Advertising Support Services
A nationwide field force acting as your boots on the ground to test, measure, hand out, evaluate and report on the success of short or long-term campaigns from start to finish.
Learn moreSpecialty service — 15+ Years
FinTech Support Services
SPG will deliver specific named consumer and business banking or insurance accounts for client use including API testing and financial web site performance review and rankings.
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Years of Experience
Clients Served
Qualified CX Evaluators
Years FinTech Expertise
Our Story
30+ Years of Measurable Results
Since 1992, Service Performance Group has assisted over 300 clients across multiple industries in the United States and internationally to measure and improve upon their customer's experience.
From mystery shopping to marketing support to FinTech user testing, SPG delivers reliable business intelligence that turns customer data into actionable improvements.
Learn More About SPGYears of Experience
Clients Served
Qualified CX Evaluators
Years FinTech Expertise
Client Results
What our clients say
"Thanks to Service Performance Group we are able to conduct semi-annual audits of our 1,600 US store partners regarding product placement and associate knowledge."
Auditing Director, North America
European Pet Product Manufacturer
"Service Performance Group has been a trusted business partner for over 14 years delivering quality mystery shopping results."
Director of Franchise Training
Midwest Fast Food Chain
"Because of Service Performance Group's mystery shopping program we are now able to measure and improve upon our entire chain's customer experience."
Vice President of Operations
National Home Goods Retailer
Be a Customer Experience Evaluator
Get paid for your honest feedback. Flexible, independent work across the US.
Become an Evaluator