A satisfied customer isn’t the best strategy. It’s the only strategy. We are a leading market research, customer experience (CX) evaluation company and we’ve been at it for over 3 decades. Take Your Business to the Next Level.
Tailored, cost-effective programs assisting Business to Consumer and Business to Business companies to measure and improve upon the Customer's Experience.
Our nationwide field force will be your boots on the ground to test, measure, hand out, evaluate and report on the success of your campaign from start to finish.
Using our proprietary consumer database, we assist FinTech’s with user-testers to improve platform software integrations and financial website performance monitoring.
See your business through the eyes of your customers. Service Performance Group will craft a tailored, cost-effective format and process to meet the specific needs of your business.
Service Performance Group will be your boots on the ground to test, measure, hand out, evaluate and report on the success of your short or long term campaign from start to finish.
Service Performance Group will deliver live consumer or business banking accounts for client API testing use or recruit targeted candidates to beta test employer user flow integration prototypes.
A Dedicated Group of Professionals
We specialize in the collection and delivery of reliable business intelligence targeting your customer’s experience. With over 300 clients since 1992, we have assisted clients from multiple industry groups with actionable data to improve bottom-line performance.
With over 3 decades of experience, we have provided quality service to many industry groups across the US and internationally. When your organization needs to explore and innovate the customer experience, we deliver the data to empower growth.
For over 15 years, we have conducted specialty work within the FinTech industry, assisting clients with broadening their financial platform user testing integrations. We will source and present our clients with financial, insurance or utility account login access credentials to create a bridge between the developer’s App and live financial or utility accounts.
We’d welcome the opportunity to earn your business. Call us now at +1 240. 642. 9068
join the success
Join Service Performance Groups Database: An excellent opportunity for Customer Experience Evaluators As a customer experience evaluator, your role is pivotal in shaping how companies
1. Unbiased Feedback on Customer Service Mystery shopping, also known as secret shopping, provides businesses with invaluable insights into their customer service quality. By hiring
Why Mystery Shopping is a better management tool than customer comment cards Mystery shopping and customer comment cards both have their merits, but mystery shopping
When it comes to evaluating employee performance, mystery shopping plays a crucial role. Let’s explore how it contributes to improving employee performance: Objective Evaluation: Mystery
In summary, telephone mystery shopping provides actionable insights that empower businesses to enhance their call center operations, improve customer satisfaction, and drive overall success.
In today’s fast-paced world, businesses need to keep up with their customers’ expectations for quick and efficient communication. One solution that has become increasingly popular
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