Service Performance Group Mystery Shops Can Pinpoint Why
OUR DATA WILL IDENTIFY YOUR OPPORTUNITIES
Confidently Make Decisions And Take Action
THE BENEFIT OF
A Satisfied Customer
Isn't The Best Strategy,
It’s The ONLY Strategy
Service Performance Group ServicesProvided
Traditional Mystery Shopping
Customer Satisfaction Surveys
Telephone Mystery Shopping
Marketing Promotions Support
Manufacturer Brand Audits
Application Performance Management
Service Performance Group Core Features
Email or toll-free call 866-567-8300 with your requirements and we will respond quickly to your query – we value the opportunity you are presenting us.
You will receive a detailed Statement of Work based on the information you provide, allowing for your signature to begin the Project.
You will receive a tailored copy of your format with questions to be answered and scoring weights placed against each question for your approval and sign off.
Mystery Shopper Guidelines
Our process is completely transparent to you, our client. We will forward for your review, the mystery shopper guidelines that will dictate the who, what, when, where and how a mystery shopper will perform their assignment.
Service Performance Group does NOT use outside scheduling agencies who use their database of shoppers. To give up this critical component is to lose control of the quality of mystery shopper used. All scheduling is completed internally.
Service Performance Group requires mystery shops be submitted within 24 hours. A comprehensive review is conducted matching scored response to the narrative describing the experience before being released to our clients.
Beyond each mystery shop report containing a results summary, a monthly chain report is provided at no cost ensuring senior management sees a detailed chain-wide summary of data allowing for decisions to be made and action taken with confidence.
Fully Tailored Formats
All Service Performance Group mystery shop formats and detailed monthly summary reports are developed and tailored to meet the specific needs, requirements and budget of each client. None of our delivered work product is cookie cutter.
Service Performance Group recognizes the inherent and evolving nature of business and this is reflected in our formats. When a question is no longer relevant or a newer service component is added, you direct what you would like deleted or added to your format.
Delivering Tailored, Actionable Results Since 1992