The Power of CUSTOMER Intelligence

A satisfied customer isn’t the best strategy. It’s the only strategy. We are a leading customer experience (CX) Mystery Shopping company and we’ve been at it for over 3 decades. Taking Your Business to the Next Level.

our services

Mystery
Shopping

Tailored, cost-effective programs assisting Business to Consumer and Business to Business companies to measure and improve upon the Customer's Experience.

Marketing/Advertising Support Services

Our nationwide field force will be your boots on the ground to test, measure, hand out, evaluate and report on the success of your campaign from start to finish.

FinTech
Support

Using our proprietary consumer database, we assist FinTech’s with user-testers to improve platform software integrations and financial website performance monitoring.

5/5

We’re Good with Numbers

Years of Experience
+ 1
Qualified Mystery Shoppers
+ 1 K
Clients since 1992
+ 1
International Partners
1

About the company

A Dedicated Group of Professionals

We specialize in the collection and delivery of reliable business intelligence targeting your customer’s experience. With over 300 clients since 1992, we have assisted clients from multiple industry groups with actionable data to improve bottom-line performance.

We service many industry groups across the US and internationally. With over 3 decades of experience, we have built a network of over 55K mystery shoppers. When your organization needs to explore and innovate the customer experience, we deliver the data to empower growth.

For over 15 years, we have conducted specialty work within the FinTech industry, assisting clients with broadening their financial platform user testing integrations. We will source and present our clients with financial, insurance or utility account login access credentials to create a bridge between the developer’s App and live financial or utility accounts.

We’d welcome the opportunity to earn your business. Call us now at +1 240. 642. 9068

Become a Mystery Shopper

Are you a quality-driven individual? If you can record facts, pay attention to detail, and write a quality chronological narrative of your experience, then you’re an ideal mystery shopper.

Why join the SPG Shopper Network?

Here are the top 7 reasons:

  1. You get paid well for your time
  2. We value diversity and treat all our shoppers equally
  3. We have ongoing projects and try to keep our shoppers engaged
  4. You love providing feedback from your experiences with honesty
  5. You enjoy mystery shopping autonomy
  6. You have strong written and observational skills
  7. You enjoy assisting in service improvement

join the success

Testimonials

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Contact US

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+1 240. 642. 9068

Available from 8AM – 5PM EST

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