Mystery Shopping Evaluation Services

Research

What do customers think of your business? How would they describe your stores, your staff and your service to friends? If you aren’t servicing your customers the way they believe you should, you open the door to competitors eager to provide them the service they want. SPG’s Secret Shopping Evaluations are a quality assurance tool best deployed as a month-over-month program with unannounced service and operational evaluations occurring on a regular basis.

Service Performance Group

We will create a new format and tailored program designed to meet the specific needs of your company. The timely results SPG delivers will be immediately actionable to your company. Your tailored evaluation program will provide real time data to spot trends, coach and reward employees and take decisions and action with confidence.

BENEFITS OF SPG MYSTERY SHOPPING EVALUATIONS

Factual, objective feedback
Detailed, actionable secret shopping results to objectively measure what you manage
Improve customer retention through the elimination of identified service deficiencies
Reinforce training standards
Ensure consistent quality driven service delivery throughout your chain
Measure promotional program effectiveness
Drill down competitive analysis between locations, districts, and regions
Identify training needs and sales opportunities
Reward superior employee performance and coach those identified as underperforming

SPG MYSTERY SHOPPING METHODOLOGIES INCLUDE

Contact US

You Cannot Manage What You Cannot Measure. We Can Help.

+1. 240. 642. 9068

Available from 8:30AM – 5PM EST