Customer Experience (CX) Evaluation Services

Research

What do customers think of your business? How would they describe your stores, your staff and your service to friends? If you aren’t servicing your customers the way they believe you should, you open the door to competitors eager to provide them the service they want. SPG’s Customer Experience Evaluations are a quality assurance tool best deployed as a month-over-month program with unannounced service and operational evaluations occurring on a regular basis. 

Service Performance Group

We will create a new format and tailored program designed to meet the specific needs of your company. The timely results SPG delivers will be immediately actionable to your company. Your tailored evaluation program will provide real time data to spot trends, coach and reward employees and take decisions and action with confidence.

Benefits of Customer Experience (CX) Evaluations

CX Evaluation Methodologies Include

Contact US

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+1 240. 642. 9068

Available from 8:30AM – 5PM EST

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