In today’s fast-paced world, businesses need to keep up with their customers’ expectations for quick and efficient communication. One solution that has become increasingly popular is the use of Chatbots for customer service. Chatbots are automated messaging programs allowing customers to interact with businesses through a messaging app or the company’s website. In this article, […]
A new world of customer service via Chatbots Read More »
The world of finance has experienced rapid change in recent years, with the rise of financial technology companies, or FinTechs, playing a major role in this evolution. FinTechs have revolutionized the financial industry by creating innovative solutions that leverage technology, enabling users to access financial services in new and more efficient ways. At the core
Calling All User Testers: FinTechs Need You to Beta Test Their APIs Read More »
The year is 2023, and the world has changed dramatically since the onset of the COVID-19 pandemic. As we adjust to the new normal, it’s time to take a closer look at the retail and restaurant industries. Are they suffering in this new era, or is this just a temporary setback? In this friendly yet
The State of Retail and Restaurant Service in 2023: Are We Facing a Crisis? Read More »
Mystery shopping is a method of testing the quality of services or products by sending trained evaluators or secret shoppers to pose as regular customers and provide feedback on their experience. Mystery shopping can help businesses improve customer satisfaction, loyalty, retention, and revenue by identifying strengths and weaknesses in their service delivery, employee performance, pricing,
Mystery Shopping: Unlocking the Key to Customer Satisfaction and Business Growth Read More »
It’s the proverbial “Resting on one’s Laurel’s” scenario and every business owner’s worst nightmare. Business is great, you have the ideal location, a growing customer base and significant social media buzz. Business has not been better, so you can finally sit back and enjoy the fruits of your labor. And then just as you are
Mystery Shopping The Competition; Acting Before it’s Too Late Read More »
“Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and
How do you define customer service? On Wikipedia it is defined this way: Read More »
It’s no secret to anyone reading the business section of their newsfeed or just walking by local store fronts that restaurants are having a tough time finding employees. The New York Times reports in an April 9, 2021 article As Diners Return, Restaurants Face a New Hurdle: Finding Workers that while restaurant staffing levels are
Retail staffing during COVID Read More »
Something that the Pandemic has not slowed down is the proliferation of scam artists. Name an industry and you can be sure bad actors are attempting to scam hard working people out of their money. Take the Mystery Shopping industry for example. Scammers will use the name and logo of a legitimate mystery shopper company
You cannot copy content of this page
