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Who We Are

A Dedicated Group of Professionals

Collecting and delivering reliable business intelligence on your customer's experience since 1992.

Over three decades of measurable results

For more than three decades, Service Performance Group has helped company's large and small understand exactly how their customer's experience their brand. We've served over 300 clients across multiple industry groups including retail, restaurants, financial services, hospitality, apartments, franchises, telecom and home services — in the US and internationally.

Additionally, our FinTech practice brings more than 15 years of financial and utilities accounts acquisition and delivery experience, assisting FinTech testing programs.

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Years of Experience

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Clients Served

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Qualified CX Evaluators

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Years in FinTech Testing

"Service Performance Group has been a trusted business partner for over 14 years delivering quality mystery shopping results."

Director of Franchise Training, Midwest Fast Food Chain

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We welcome the opportunity to earn your business

+1 240.642.9068Contact Us