Customer Satisfaction Surveys
Exponentially increase the value of your mystery shopping data by pairing it with a direct customer satisfaction polling for unparalleled insight into your company’s performance – its like looking into the “right and left brain” activity of your company.
Your customer’s smart phone surveys have a story to tell! Easy to set up, Service Performance Group will deliver low cost high quality subjective customer surveys.
- Develop the survey design
- Add your survey questions
- Add locations
- Add scoring for each question
- Include a coupon to incent customers to take your survey
- Provide you web links and QR codes to place in your stores or on your sales receipts
- View your results online for the entire chain with summary reporting that allows drill down reports for each location
- No contractual commitment