Calea Certification

CALEA Certification Component

IS YOUR LAW ENFORCEMENT ORGANIZATION seeking CALEA Certification or re-Certification? A component for Certification requires a means for developing or improving upon your agency’s communication with the community you serve and protect. This can be achieved by engaging Service Performance Group to deploy an online survey that can be taken from a smartphone, tablet, or laptop/desktop computer. Your agency need only provide us the questions to be asked on the survey and announce the survey to your community. We do the rest. The benefit? Cost effective data that establishes a firm link between your community and police force allowing for decisions to be made and actions taken with confidence, based on delivered data.  This objective third party data will assist in satisfying CALEA requirements for developing or improving upon an agency’s relationship with their community.

Service Performance Group will develop the online survey using your questions and provide a URL link and QR Code from which citizens will complete their one-time taken survey. The survey can be announced through your PD website, Chamber of Commerce, and Village Hall to name just three locations.  At the end of each month for the duration of the program, you will receive electronic copies of all individual surveys and a monthly summary update showing aggregate results. At the end of the time frame within which surveys are taken you will receive a ​comprehensive Summary Report providing quantified data. All results are proprietary to each law enforcement agency with whom we work.  

If you are interested to measure and gauge the pulse of your community regarding their support and perceptions of your Department, please email or call 919-592-3600.

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