Apartment Mystery Shopping

Finding a quality rental home or apartment is one of the most important searches a person will undertake. Ensuring that a prospective renter has an initial positive experience at your property is in the hands of your on-site staff. The appearance, demeanor and knowledge of the consultant is just as important as the appearance of the property itself; both have a bearing on the prospective renters decision making process. Service Performance Group can help you to achieve a better customer experience that goes beyond the visitor’s expectations and improve the odds of each visitor becoming a resident.

Apartment Mystery Shopping

On a monthly basis (or based on how often you choose), you will receive no-cost detailed drill-down Summary Reports providing accurate data allowing senior management to see the larger chain wide picture through to each individual location allowing for decisions to be made and action taken with confidence.

SPG mystery shopping services include the following standards in addition to client specific benchmarks:

  • Staff Appearance, Availability, Friendliness
  • Associate Availability, Wait Times
  • Willingness to Assist
  • Up-selling / Add on Sales
  • Product Knowledge
  • Sales Skills
  • Overcoming Objections
  • Ability to Close the Sale
  • Physical Plant Readiness