About Service Performance Group

Since 1992, Service Performance Group has assisted its clients from multiple industry groups with delivering a world class customer service experience to their most important asset, the customer. With partnerships in the US and UK including Fortune 2000 clients to Independents, we create, tailor and implement detailed mystery shopping programs designed to meet the specific and on-going needs of each of our clients. 

Additionally, Service Performance Group works with Digital Performance and Digital Experience monitoring companies from which real-time web and mobile data is collected, analyzed and published through the ongoing monitoring, testing and ranking of Web and Mobile Applications. With over 1,300 delivered accounts including financial, insurance, retail, utility, healthcare and social media, Service Performance Group is a reliable and trusted account acquisition source and partner to the Digital Performance and Digital Experience industry.

Whether an ongoing partnership or a project based assignment, we will integrate our offerings to provide cost-effective data from which you will make decisions and take action with confidence.  For more information about Service Performance Group, call 919-592-3600 or Email Jerryg@spgweb.com to discuss your company’s requirements.

Service Performance Group provides mystery shopping programs to clients in different industry segments including:  Apartments, Financial, Retail, Restaurants, Hospitality, Grocery, Manufacturing, Advertising, New Home Sales, Colleges and Universities, Health Clubs, Town’s and Cities.