Grocery Mystery Shopping
Everyone goes to the grocery store; making sure everyone comes back to your store(s) is what is important. Keep consumers walking through your door by creating a professional service driven experience.
Service Performance Group Grocery and Supermarket mystery shopping will help you understand your shopper’s experience from start to finish. Measuring each employee interaction; availability, product knowledge, willingness to assist are just several criterion to learn if your customers are receiving the quality care you demand.
Service Performance Group mystery shopping program are designed to meet the needs of local Co-ops through to national chain stores. To ensure a positive customer experience let Service Performance Group design a mystery shop program to meet your specific needs and ensure customer loyalty and repeat sales.
On a monthly basis (or based on how often you choose), you will receive no-cost detailed drill-down Summary Reports providing accurate data allowing senior management to see the larger chain wide picture through to each individual location allowing for decisions to be made and action taken with confidence.
SPG mystery shopping services includes these standards as well as client specific benchmarks:
- Staff Appearance, Availability, Friendliness
- Associate Availability, Wait Times
- Willingness to Assist
- Product Knowledge
- Sales Skills
- Cashier Transaction
- Physical Plant Readiness
- Store Cleanliness
- Weekly Special Accuracy
- Customer Service Desk
- Baggers and Assistance
- Individual Departments
In conjunction with our mystery shop program, or utilized as a stand-alone component, you might also consider deploying Service Performance Group’s low cost, high quality Customer Satisfaction Surveys (C-Sats), easily and quickly taken through use of a Smartphone or Tablet, to receive unvarnished opinion directly from your customers.