About Us

About Service Performance Group

Founded in 1992 by a former US Marine Corps officer, Service Performance Group offers a wide range of Quality Assurance services including: Mystery Shopping, Customer Satisfaction Surveys, Social Media Monitoring, Employee Surveys and Promotional & Advertising Agency support.

With partnerships in the US, Canada, UK and Czech Republic, our Web based reporting system is easy-to-use and provides superior value to companies of all types and sizes.

Additionally, Service Performance Group works with Digital Performance Monitoring companies (DPM) from which real-time web and mobile app data is collected, analyzed and published through the ongoing monitoring, testing and ranking of Web and Mobile Web Applications. With over 1,300 delivered accounts including financial, insurance, retail, utility, healthcare and social media, Service Performance Group is a reliable and trusted account acquisition source and partner to the DPM industry.

Whether an ongoing partnership or a project-based assignment, we will integrate our offerings to provide cost-effective data from which you can make decisions and take action with confidence. For more information about Service Performance Group call 919-592-3600 or Email Us to discuss your company’s requirements.

Service Performance Group provides mystery shopping programs to clients in different industry segments including: Apartments, Financial, Retail, Restaurants, Hospitality, Grocery, Manufacturing, Advertising, New Home Sales, Colleges and Universities, Health Clubs, Towns and Cities.